Commission FAQs

General Commission Questions

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Marriott’s Commission Policy can be found at link.

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Marriott International serves as a central processor and facilitator of consolidated commission payments for 7,700+ hotels globally, providing you with one weekly payment and statement in your choice of more than 35 currencies. Marriott centrally processes, on behalf of participating Marriott-branded hotels, commissions owed to travel agencies that have an active and valid accreditation/membership with at least one of the following: ARC, IATA, IATAN, TIDS, or CLIA1. Marriott will process commissions for consumed reservations booked at commissionable rates, provided that the industry accreditation/membership number is present at the time of booking. All published rates and packages available to the general public with no qualification required are commissionable. Reservations must be booked via the GDS, Marriott.com, travelagents.marriott.com, or via telephone.

1 Your MyCLIA profile must include your Employer Identification Number (EIN).

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All published rates and packages available to the general public with no qualification required are commissionable.

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Travel Agencies can use Marriott’s Commission Portal to view commission statements, research individual commissions, submit commission inquiries and questions, and manage commission payments. If you are an Onyx member agency, we recommend you log on to www.onyxcentersource.com to view your statements.

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Use the Search Commission feature on Marriott’s Commission Portal to locate a past booking and see the status of the commission. If the reservation cannot be located after performing the search you may submit a claim directly to Intermediary Partner Care to research the commission. Onyx Member agencies must submit a commission claim to Marriott by visiting www.onyxcentersource.com

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If the guest requests a different rate at check-in, and is eligible for such, Marriott will accommodate the guest’s request if that rate is available. If the new rate is non-commissionable, no commission will be paid. If, however, the rate is commissionable, commission will be paid. In consideration of our travel agency partners, Marriott associates will not initiate with our guests the subject of changing the rate originally confirmed by a travel agency.

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Marriott only pays commission on actualized room revenues at commissionable rates. No-show fees are not room revenue, but penalties for not being able to resell the room. Marriott does not pay commission on no-shows

Commission Payment/Statement Questions

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For US agencies, Marriott supports direct deposit in US Dollars. For non-US-agencies, direct deposit in foreign currency or cross-border wire is available through our processing partner Onyx CenterSource. Please visit the Direct Deposit page in the commission portal to sign-up. Onyx Member agencies must sign up through Onyx. The initial direct deposit request process typically takes up to 10 business days. You should check the direct deposit status 10-14 days after submitting the initial request. The first commission payment will be remitted to your U.S. bank account approximately 45 days after the event end date and an email confirmation will be sent each time a direct deposit payment is made. If direct deposit payments are not received after that time, log back in to check the status and correct the banking information, if needed, and resubmit the request. If there are any questions, contact Intermediary Partner Care at 1-800-831-3100, option 3.

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Marriott supports commission payments in USD and 35 different foreign currencies through our banking partner. To view the most current currency offering, please visit the Direct Deposit page to explore your options.

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Commissions are paid according to the Preferred Travel Agency Program. If you believe the rate of commission you were paid was incorrect, please contact Intermediary Partner Care.

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Travel Agencies paid in US Dollar will default to paper statement delivered by standard mail but may opt to receive statements electronically either by downloaded from our website. US Dollar paid agencies may contact Intermediary Partner Care to submit a request to discontinue paper commission statements.

For Travel Agencies paid in non-US Dollar, paper statements will no longer be supported unless accompanied with a payment by check. You may log in to the Onyx CenterSource Agency Portal to setup email notifications when your statements become available.

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Agency commission statements are available for viewing on Marriott’s Commission Portal for up to one year, though sometimes slightly longer.

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Travel Agency commission statements are available on the Commission Portal for approximately one year. If there are no commission statements available for your IATA number, this could indicate that:

  • you have never booked a reservation at a Marriott property
  • the guest associated with reservation that you have booked at a Marriott property has not yet checked out.

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Marriott hotels outside of the United States often operate in the currency of the country in which they are located. If you book a reservation at a Marriott property that operates in a different currency than the one in which you have elected to be paid, the "local currency" field helps you reconcile the booking to the actual value of commission paid to you.

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Marriott will mail any commissions due to the Trade Name and address in your agency profile received from your accrediting body (ARC, IATA, IATAN, TIDS or CLIA). If you prefer to be paid via Direct Deposit, please visit our Direct Deposit page.

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Marriott will only accept name and address changes from your accrediting organization. If you would like your commission payments sent to another name or address, you must update your travel agency profile with the accrediting organization.

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Marriott supports consolidation of commissions to a single IATA location. If you would like to explore this option, please reach out to Intermediary Partner Care.

Marriott Commission Portal Questions

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Marriott's commission portal provides intermediaries with online access to:

  • View commission statements whenever and wherever its convenient
  • Search for commissions and submit commission inquiries
  • Expedite receipt of commission payments with direct deposit

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In the past, access to the Travel Agent website was granted after entering an ARC/IATA/IATAN/TIDS/CLIA number. Now, you will be prompted to sign in and create a MI Partner Privileges profile. Privacy and security are a top priority for Marriott, and we know how important it is to protect your data. We've changed the sign-in process to be more secure, ensuring the highest standards of security, while streamlining your experience across all of our Intermediary Partner Program websites.

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MI Partner Privileges is a single secure sign on platform that provides the highest standards of security, while streamlining your experience across Marriott's Travel Advisor and Hotel Excellence! websites, as well as booking the Fam-Tastic discount familiarization rate.

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To access Marriott's commission portal, you must first sign in and create a MI Partner Privileges profile. Click Travel Advisor Sign in or Register, then select the FIRST TIME/REGISTER tab and follow the steps to verify your email address and create a new password. Next, add your agency affiliation to your MI Partner Privileges profile as either an Administrator or Delegate. Click here for help with accessing the commission portal.

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Marriott's commission portal has three types of access:

  • Administrator:  This access is typically assigned to the person who manages financial operations for your organization. The Administrator has access to all commission portal features including the ability to manage commission portal access for other users. If your organization does not have an Owner/Verified Administrator established with ARC/IATA/CLIA, users will be unable to gain access to the commission portal until one is established.
  • Co-Administrator:  This access can only be granted by the organization's verified Administrator and has the same access as an Administrator.
  • Delegate:  This access may be granted by the organization's verified Administrator or Co-Administrator, and can view commission statements, search commissions, and submit commission inquiries. Delegates are not authorized to sign-up for, modify and/or cancel direct deposit, or manage access to the commission portal for other users.

Non-US Dollar Commission Processing Transition (Onyx)

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Onyx is the world's leading provider of hospitality technology for commission payment solutions. Marriott partners with Onyx to offer our non-US travel agency partners new benefits that include:

  • Expanded currency offering – select from a choice of 35 currencies
  • New cross-border payments – allows electronic payments in US Dollar to a non-US bank account.

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No, you do not have to be an Onyx Member to receive commission payments from Marriott.

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Travel Agencies outside the US do need to establish a login to the Onyx CenterSource Agency Portal, to sign up to receive Marriott commission payments electronically.

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Unless your agency is located outside the US and you sign up for cross-border wire, there will be no changes to commission processing in US Dollars.

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If your agency is set to be paid in non-US currency, Marriott no longer supports sending paper statements by mail unless it accompanies a check payment. If you are missing a statement, your statement can be viewed/downloaded from our Commission Portal or by visiting the Onyx CenterSource Agency Portal.

CLIA Questions

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You must be a current, paid CLIA Global Travel Agency member. For U.S. locations, your MyCLIA profile at https://www.cruising.org/login must be up to date and include your Employer Identification Number (EIN) (also known as a Federal Employer Tax Identification Number (FEIN) or Federal Tax ID).

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Marriott requires all U.S. Travel Agencies to have an EIN on file to be paid a commission. Marriott will use this number along with your legal name and address to report commissions paid to the IRS at the end of each year. An EIN can be obtained via www.irs.gov.

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If you are a U.S. location and have not provided your EIN number on your MyCLIA profile, your CLIA ID will reflect as invalid on all booking channels and you will not be paid commission on your booking.

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There is a two-week processing period for CLIA numbers to be integrated into Marriott’s system. U.S. CLIA Agency Members that include their Employer Identification Number in their MyCLIA profile will become eligible to receive commissions on new bookings approximately two weeks after their profile is updated. CLIA Agencies outside the U.S. are exempt from the Employer Identification Number requirement. All CLIA Agency Members globally must ensure their CLIA number is entered on the reservation at the time of booking to be eligible for commission from Marriott on commissionable rates.

Contact Information

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Send an email to Intermediary Partner Care at ta.help@marriott.com, or call 1-800-831-3100 (option 3) in the US and Canada, or 1-402-390-1651 worldwide

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Send an email to hotel.excellence@marriott.com, or contact Intermediary Partner Care at 1-800-831-3100 (option 4) in the US and Canada, or 1-402-390-1651 worldwide.