Marriott’s Commission Policy can be found here.
Marriott International serves as a central processor and facilitator of consolidated commission payments for more than 8,500 hotels globally, providing you with one weekly payment and statement in your choice of more than 35 currencies. Marriott centrally processes, on behalf of participating Marriott-branded hotels, commissions owed to travel agencies that have an active and valid accreditation/membership with at least one of the following: ARC, IATA, IATAN, TIDS, or CLIA1. Marriott will process commissions for consumed reservations booked at commissionable rates, provided that the industry accreditation/membership number is present at the time of booking. All published rates and packages available to the general public with no qualification required are commissionable. Reservations must be booked via the GDS, Marriott.com, travelagents.marriott.com, or via telephone.
1 Your MyCLIA profile must include your Employer Identification Number (EIN).
All published rates and packages available to the general public with no qualification required are commissionable.
Use Marriott’s Commission Portal to view commission statements, research individual commissions, submit commission inquiries and questions, and manage commission payments. If you are an Onyx CenterSource member agency, log on to www.onyxcentersource.com to view your statements.
Use the Research Commissions feature on Marriott’s Commission Portal to locate a past booking and view the status of the commission. If the reservation cannot be located after performing the search, submit an online inquiry through the Commission Portal for Intermediary Partner Care to research. Note: Marriott will only accept inquiries for missing commissions between 45 days and 12 months after guest departure.
Once an inquiry is resolved, the status of the commission will be reflected on your commission statement on the Commission Portal.
Onyx CenterSource Member agencies must submit inquiries directly to Onyx CenterSource.
If the guest requests a different rate at check-in, and is eligible for such, Marriott will accommodate the guest’s request if that rate is available. If the new rate is non-commissionable, no commission will be paid. If, however, the rate is commissionable, commission will be paid. In consideration of our travel agency partners, Marriott associates will not initiate with our guests the subject of changing the rate originally confirmed by a travel agency.
Marriott only pays commission on actualized room revenues at commissionable rates. Fees assessed by the hotel for cancellations after the specified cancellation time or no-shows are not commissionable. Please review the hotel's cancellation policy when booking a reservation.
For US agencies, Marriott supports direct deposit in US Dollars. For non-US-agencies, direct deposit in foreign currency or cross-border wire is available through our processing partner Onyx CenterSource. Please visit the Direct Deposit page on the Commission Portal to sign-up. Onyx Member agencies must sign up through Onyx. The initial direct deposit request process typically takes up to 10 business days. You should check the direct deposit status 10-14 days after submitting the initial request. The first commission payment will be remitted to your U.S. bank account approximately 30 days after receipt of your request. An email confirmation will be sent each time a direct deposit payment is made. If direct deposit payments are not received after that time, log back in to check the status and correct the banking information, if needed, and resubmit the request. If there are any questions, contact Intermediary Partner Care at 1-800-831-3100, option 3.
Marriott supports commission payments in USD and 35 different foreign currencies through our banking partner. To view the most current currency offering, please visit the Direct Deposit page to explore your options.
If you believe the rate of commission you were paid was incorrect, submit an inquiry on the Commission Portal. Commissions are paid according to the Preferred Travel Agency Program.
View your commission statement on the Commission Portal by navigating to the commissions menu and selecting "View Statements".
Agency commission statements are available for viewing on Marriott’s Commission Portal for up to one year.
Commission statements are displayed for up to one year. If you believe you are missing a commission, use the Research Commissions tool on the Commission Portal to begin a search, or submit an inquiry for a missing commission greater than 45 days after guest departure.
Marriott hotels outside of the United States often operate in the currency of the country in which they are located. If you book a reservation at a Marriott property that operates in a different currency than the one in which you have elected to be paid, the "local currency" field helps you reconcile the booking to the actual value of commission paid to you.
The Commissions Reporting tool enables you to generate commission payment reports at either Summary or Detail level for a specific date range.
Privacy, security, and responsible & sustainable business practices are top priorities for Marriott International. We believe that how we do business is as important as the business we do. To support these efforts and our sustainability and social impact platform, Serve 360: Doing Good in Every Direction, commission statements are only delivered via the Commission Portal. Paper commission statements are available upon request by contacting Intermediary Partner Care.
Marriott supports consolidation of commissions to a single IATA location. If you would like to explore this option, please reach out to Intermediary Partner Care.
MI Partner Privileges is a single secure sign on platform that provides the highest standards of security, while streamlining your experience across Marriott's Group Partner and Meetings Excellence! websites, as well as booking the Plan-Tastic discount familiarization rate.
Marriott's Commission Portal provides secure online access to:
• Search for commissions and submit commission inquiries for missing or underpaid commissions
• Track the status of online inquiries at your convenience
• View and download commission statements, and generate commission payment summary or detail-level reports
• Expedite receipt of commission payments with direct deposit
To access Marriott's Commission Portal, you must first sign in and create a MI Partner Privileges profile. Click Travel Advisor Sign in or Register, then select the FIRST TIME/REGISTER tab and follow the steps to verify your email address and create a new password. Next, add your agency affiliation to your MI Partner Privileges profile on the My Affiliations page as either an Administrator or Delegate. Click here for help with accessing the commission portal.
Marriott's Commission Portal has three types of access:
Visit the My Affiliations page on the Commission Portal to add or edit your access.
Marriott International is pleased to offer direct deposit in 35 currencies through our foreign currency payment partner, Onyx CenterSource, who provides this service to Marriott for agencies that are not Onyx CenterSource members.
You do not have to be an Onyx Member to receive commission payments from Marriott in your preferred currency.
Complete the Contact IPC Form on the Commission Portal by selecting the subject, “Request Payment Currency Change” and request an enrollment invitation to sign up for payments in your preferred currency. Once you receive the email invitation, follow the instructions to establish your account, choose your currency, and select your payment delivery choice.
Since you have elected to be an Onyx CenterSource Member for your commission processing, you must submit your commission inquiries directly to Onyx Center Source.
View your commission statement on the Commission Portal by navigating to the commissions menu and selecting "View Statements”. If you are an Onyx CenterSource member, visit the Onyx CenterSource Agency Portal.
You must be a current, paid CLIA accredited agency in the U.S. Your MyCLIA profile at https://www.cruising.org/login must be up to date and include your Employer Identification Number (EIN) (also known as a Federal Employer Tax Identification Number (FEIN) or Federal Tax ID).
Marriott requires all U.S. travel agencies to have an EIN on file to be paid a commission. Marriott will use this number along with your legal name and address to report commissions paid to the IRS at the end of each year. An EIN can be obtained via www.irs.gov.
If you have not provided your EIN number on your MyCLIA profile, your CLIA ID will reflect as invalid on all Marriott booking channels and therefore, you will not be paid commission.
U.S. CLIA Agency Members that include their Employer Identification Number in their MyCLIA profile will become eligible to receive commission on new commissionable bookings approximately two weeks after their MyCLIA profile is updated and the CLIA Agency number is entered on the reservation at the time of the booking.
If you have a commission related question and were unsuccessful in submitting an inquiry through the Commission Portal, contact Intermediary Partner Care at ta.help@marriott.com, or call 1-800-831-3100 (option 3) in the US and Canada, or 1-402-390-1651 worldwide. If you submitted an inquiry through the Commission Portal, you can check the status on the My Inquiries page.
If you need assistance signing into MI Partner Privileges or adding an IATA affiliation, contact mipartnerprivileges@marriott.com, or call 1-800-831-3100 (option 5) in the US and Canada, or 1-402-390-1651 worldwide.