Commission FAQs

Marriott’s Commission Policy can be found here.

Marriott International serves as a central processor and facilitator of consolidated commission payments for more than 9,000 hotels globally, providing you with one weekly payment and statement in your choice of more than 30 currencies. Marriott centrally processes, on behalf of participating Marriott-branded hotels, commissions owed to travel agencies that have an active and valid accreditation/membership with at least one of the following: ARC, IATA, IATAN, TIDS, or CLIA¹. Marriott will process commissions for consumed reservations booked at commissionable rates, provided that the industry accreditation/membership number is present at the time of booking. All published rates and packages available to the general public with no qualification required are commissionable. Reservations must be booked via the GDS, Marriott.com, Marriott.com/travelagents, or via telephone.

¹ Your MyCLIA profile must include your Employer Identification Number (EIN).

All published rates and packages available to the general public with no qualification required are commissionable.

Use Marriott’s Commission Portal to view commission statements, research individual commissions, submit commission inquiries and questions, and manage commission payments. If you are an Onyx CenterSource member agency, log on to www.onyxcentersource.com to view your statements.

Use the Research Commissions feature on Marriott’s Commission Portal to locate a past booking and view the status of the commission. If the reservation cannot be located after performing the search, submit an online inquiry through the Commission Portal for Intermediary Partner Care to research. Note: Marriott will only accept inquiries for missing commissions between 45 days and 12 months after guest departure.

Once an inquiry is resolved, the status of the commission will be reflected on your commission statement on the Commission Portal.

Onyx CenterSource Member agencies must submit inquiries directly to Onyx CenterSource.

If the guest requests a different rate at check-in, and is eligible for such, Marriott will accommodate the guest’s request if that rate is available. If the new rate is non-commissionable, no commission will be paid. If, however, the rate is commissionable, commission will be paid. In consideration of our travel agency partners, Marriott associates will not initiate with our guests the subject of changing the rate originally confirmed by a travel agency.

Marriott only pays commission on actualized room revenues at commissionable rates. Fees assessed by the hotel for cancellations after the specified cancellation time or no-shows are not commissionable. Please review the hotel's cancellation policy when booking a reservation.

For US agencies, Marriott supports direct deposit in US Dollars. For non-US-agencies, direct deposit in foreign currency or cross-border wire is available through our processing partner Onyx CenterSource. Please visit the Direct Deposit page on the Commission Portal to sign-up. Onyx Member agencies must sign up through Onyx. The initial direct deposit request process typically takes up to 10 business days. You should check the direct deposit status 10-14 days after submitting the initial request. The first commission payment will be remitted to your U.S. bank account approximately 30 days after receipt of your request. An email confirmation will be sent each time a direct deposit payment is made. If direct deposit payments are not received after that time, log back in to check the status and correct the banking information, if needed, and resubmit the request. If there are any questions, contact Intermediary Partner Care at 1-800-831-3100, option 3.

Marriott supports commission payments in USD and 35 different foreign currencies through our banking partner. To view the most current currency offering, please visit the Direct Deposit page to explore your options.

If you believe the rate of commission you were paid was incorrect, submit an inquiry on the Commission Portal. Commissions are paid according to the Preferred Travel Agency Program.

View your commission statement on the Commission Portal by navigating to the commissions menu and selecting "View Statements".

Agency commission statements are available for viewing on Marriott’s Commission Portal for up to one year.

Commission statements are displayed for up to one year. If you believe you are missing a commission, use the Research Commissions tool on the Commission Portal to begin a search, or submit an inquiry for a missing commission greater than 45 days after guest departure.

Marriott hotels outside of the United States often operate in the currency of the country in which they are located. If you book a reservation at a Marriott property that operates in a different currency than the one in which you have elected to be paid, the "local currency" field helps you reconcile the booking to the actual value of commission paid to you.

The Commissions Reporting tool enables you to generate commission payment reports at either Summary or Detail level for a specific date range.

Privacy, security, and responsible & sustainable business practices are top priorities for Marriott International. We believe that how we do business is as important as the business we do. To support these efforts and our sustainability and social impact platform, Serve 360: Doing Good in Every Direction, commission statements are only delivered via the Commission Portal. Paper commission statements are available upon request by contacting Intermediary Partner Care.

Marriott supports consolidation of commissions to a single IATA location. If you would like to explore this option, please reach out to Intermediary Partner Care.