Hotel Excellence! FAQs

Update Jan. 2022: All Preferred Travel Agencies (PTAs) must take action by March 31, 2022 to maintain Preferred Travel Agency status. View your Hotel Excellence! dashboard to check your status. Agencies whose Hotel Excellence! dashboard indicates that they are Standard continue to have the ability to complete the requirements to become a Preferred Travel Agency location and enjoy the associated benefits.

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Marriott’s Preferred Travel Agency (PTA) program allows ARC/IATA/IATAN/TIDS/CLIA accredited travel agencies to earn a preferred commission (currently 10%) for all transient commissionable bookings made across Marriott’s portfolio of brands worldwide. The PTA program has two criteria: (1) An agency owner or manager must electronically agree to the PTA commitment, and (2) the agency must have at least one qualified travel advisor for each agency location.

Agencies not fulfilling all the criteria will be a Standard Travel Agency with Marriott and receive  8% commission on all transient commissionable bookings.

Design Hotels, Homes & Villas by Marriott International, and The Ritz-Carlton Yacht Collection do not currently participate in the program.

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The Preferred Travel Agency Terms can be found by clicking on the “PTA Commitment” badge on the agency owner/manager’s dashboard at hotelexcellence.marriott.com. This badge will only appear if you answer “yes” to the question on your profile, “Are you the Owner, Manager, or Senior Executive of this Company / Agency?”

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If an agency does not fulfill the PTA criteria by the end of the recertification deadline, they will default to Standard Travel Agency status and receive an 8% commission on all transient commissionable reservations until such time as the requirements have been fulfilled.

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If the recertification deadline is missed, agencies can recertify at any time. However, any lapse in PTA criteria will change an agency’s status to Standard Travel Agency with an 8% commission. Once the PTA criteria has been met, Marriott will elevate the agency to Preferred Travel Agency status and 10% commission will apply for stays departing from that point forward on all transient commissionable reservations, provided these requirements are maintained.

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Marriott will send three email reminders  to the email address on file as the PTA Commitment signer for the Preferred Travel Agency owner/manager before the recertification deadline. It is the responsibility of the owner/manager to have a valid email address in their profile and to log in to their Hotel Excellence! account before the recertification deadline to ensure all requirements have been met.

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Agency owners/managers should create a MI Partner Privileges profile with their email address, and attest that they are the owner/manager or other senior executive affiliated with the agency location so they can agree to the Preferred Travel Agency terms.  A verification email will be sent requesting confirmation of receipt.  Once verified, the email address will be used to communicate important information about that agency location's PTA status; therefore, it is recommended the email be updated as needed.

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Each agency owner/manager should create an account at https://hotelexcellence.marriott.com to access their Agency Dashboard. The Dashboard will clearly indicate the following for each ARC/IATA/IATAN/TIDS/CLIA location: a) If a qualified graduate of the training is needed; b) whether the PTA terms have been agreed to; c) whether the agency is “Preferred” or “Standard”.

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View Marriott’s Commission Policy and Commission FAQs to link to frequently asked questions regarding commissions.

Hotel Excellence! (HE!) Training & Required Recertification

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Hotel Excellence! is an online training program, specifically designed for professional travel professionals, to help them navigate the ever-changing hotel industry and to help their clients choose hotels that best suit their needs and style. The training is accessible on a multi-device platform to allow maximum flexibility and convenience. In addition to the “Core” training, annual Continuing Education recertification training will be developed and required for eligibility for Fam-Tastic benefits. There are also supplemental modules available that are optional and allow travel professionals the opportunity to customize their learning to best fit their needs.

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In addition to the robust knowledge provided within HE!, qualified graduates gain exclusive access to Marriott’s industry-leading Fam-Tastic familiarization rate program, offering discounted rates at the majority of Marriott properties. (See the Fam-Tastic topic for more details on this exclusive program.) Graduates also receive Continuing Educations Units: 10 CEUs towards the maintenance of the Travel Institute’s CTA/CTC certification, or 8 CEUs for Association of Canadian Travel Agencies certification or 10 CLIA credits for CLIA agents.

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The training will familiarize agents with Marriott’s robust portfolio of brands and what makes each brand unique. It will also help travel consultants work more efficiently, close more sales, and benefit your agency’s bottom line. This is important as the travel and tourism landscape changes, customers book travel in new ways, and new waves of travelers are emerging. More than ever before, travel agencies must demonstrate their value and expertise, and the HE! training is a smart investment for your agency. The HE! training is available at no cost, and agencies who employ travel professionals that are qualified advisors who have successfully completed the training are eligible to become a Marriott Preferred Travel Agency.

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Hotel Excellence! training is accessible via https://hotelexcellence.marriott.com. All Core, Continuing Education and optional training modules can be found via the Hotel Excellence! dashboard. Log in to https://hotelexcellence.marriott.com  and from the top of your dashboard at the top right, click the “?” icon to view a site tour on how to access the training as well as a quick tour of other features available on your HE! dashboard.

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No. The training has been designed to allow travel professionals the flexibility to choose their own learning journey. To satisfy the requirements for the Core training, complete one module from the Introduction section, two modules from the Brands Training section and three modules from the Foundational Training section. There are also optional modules in the Supplemental Modules section to help travel professionals strengthen their industry knowledge.

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Yes. The training is accessible from most web-enabled devices and browsers. Advisors can learn at their own pace by stopping and restarting the training seamlessly.

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No. HE! training is accessible on the following browsers and devices. The website and training will adapt to any web-enabled device the agent is using.

Browsers: Chrome(65+), Edge Chromium, Safari (6 iOS/7 OSX), Firefox(47+)

Devices: Android 8.0+ (Oreo), iPads® (Except The iPad® Mini) And iPhones® (version iOS 11+)

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On average, users take just under two hours to complete the Core HE! training and 30 minutes to complete the annual Continuing Education training.

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The statuses that display under the Core Training and Continuing Education icons update based on your completion of the training assessments at the end of each training module. The "Not Started" status on your dashboard is an indicator that the assessment was not attempted/completed. Upon successful completion of the assessment, the status under the Core/Continuing Education icon on the dashboard will update to “Completed” and a certificate displays in the HE! Curriculum pane next to the title of the completed module(s). If you do not successfully complete the assessment, the progress gauge on the HE! Curriculum pane will display at 85% complete, and the status under the Core Training/ Continuing Education icon on the dashboard will display as “Partially Completed”.

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The statuses that display under the Core Training and Continuing Education icons update based on your completion of the training assessments at the end of each training module. The "Partially Completed" status on your dashboard is an indicator that you did not pass the assessment. Upon successful completion of the assessment, the status under the Core/Continuing Education icon on the dashboard will update to “Completed” and a certificate displays in the HE! Curriculum pane next to the title of the completed module(s). If you have not successfully completed the assessment, the gauge in the HE! Curriculum pane will display at 85% complete and the status under the Core Training/ Continuing Education icons on the dashboard will remain as “Partially Completed”.

The Fam-Tastic® Program & Recertification

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The Fam-Tastic program is recognized as the industry’s premier travel advisor familiarization rate program and is offered as an exclusive benefit to qualified travel advisors who have successfully completed the Hotel Excellence! Core training, completed the current certification cycle’s Continuing Education, are employed by a valid ARC/IATA/IATAN/TIDS/CLIA agency, and have updated their MI Partner Privileges profile. Fam-Tastic rates allow travel advisors to familiarize themselves with Marriott’s properties and brands to better recommend them to their customers.

The Fam-Tastic rate is a yieldable discounted rate which varies by brand and is subject to availability.

Qualifying advisors are eligible to book Fam-Tastic stays (maximum four nights per stay) at participating hotels. Fam-Tastic rates are good for stays at thousands of participating Marriott properties in more than 130 countries and territories worldwide. Be sure to review the Terms & Conditions.

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To maintain your Fam-Tastic rate benefit at participating Marriott hotels, simply:

1. Log in to Hotel Excellence!. If you haven’t logged in recently, you will be prompted to create a new MI Partner Privileges account. Click the FIRST TIME/REGISTER tab and enter the email address associated with your Hotel Excellence! account, then follow the steps to verify your email and create a new password.

2. Update or confirm your profile information. Travel advisors associated with an IATA/IATAN or CLIA location in the United States must have a valid IATA/IATAN VER# or CLIA EMBARC ID on their profile.

3. Successfully complete two Continuing Education micro-learning modules of your choice.

A new menu of CE options will provide you with the flexibility to select your choice of two micro-learning modules to meet the training requirement. New modules include the introduction of The Ritz-Carlton Yacht Collection and All-Inclusive by Marriott Bonvoy. CE menu options will also include updated versions of Marriott Bonvoy® and Marriott’s Growth and Responsibility (formerly offered as Marriott’s Global Achievements and Service). Additionally, existing training module offerings will be credited as eligible options for CE credit if not previously completed.

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For travel advisors associated with a US agency: an IATA/IATAN VER# photo ID Card or CLIA EMBARC Photo ID Card. IATA/IATAN offers digital cards which are also accepted at check-in. For advisors associated with an agency outside the US or for agents associated with a AAA location: a valid photo ID and a business card or employment verification letter on the letterhead of their agency.

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The Fam-Tastic Rate may be booked for a maximum of 4 nights per stay.

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Only travel advisors who have successfully completed the HE! Core training and the current year’s annual Continuing Education requirement are eligible for the Fam-Tastic rate benefits.  You can view your Fam-Tastic eligibility status on your Hotel Excellence! dashboard.

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If your CE 2021 status is not “Qualified”, you will not be able to book Fam-Tastic benefits until after March 31, 2022. If you are new to Hotel Excellence! and it is prior to April 1, 2022, you may complete the Commitment to Clean module to qualify for CE 2021 and one of your two module requirements for CE 2022. Check your qualification status on your Hotel Excellence! Dashboard at https://hotelexcellence.marriott.com. Advisors based in the United States must add a valid IATA/IATAN VER# or CLIA EMBARC ID in their profile.

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All brands across Marriott’s portfolio except Design Hotels, Homes & Villas by Marriott International, and The Ritz-Carlton Yacht Collection participate in the Fam-Tastic program. Please note that Fam-Tastic rates are yieldable and subject to availability.

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As soon as your Hotel Excellence! dashboard indicates that you are “Qualified” for Fam-Tastic, stays can be booked immediately.

 

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Last October, CE 2021 and the associated Fam-Tastic benefits were extended through March 31, 2022. CE 2022 has now launched and is required for stays arriving after March 31st. The current recertification cycle will end on March 31st and then CE 2021 will be removed from your dashboard. If it is prior to April 1, 2022, and you are only qualified for CE 2022, you must either wait until April 1, 2022 to make a reservation, or simply complete the Commitment to Clean module under the CE 2021 menu option.

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MI Partner Privileges profile name changes may take up to four hours to display the updated name when booking a new reservation. Please allow four hours before booking a new reservation on marriott.com/travelagents.

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The name, as it appears on your MI Partner Privileges profile, must match the name on your IATA/IATAN/CLIA card and/or photo identification and reservation at check-in. Please email mipartnerprivileges@marriott.com, or contact Intermediary Partner Care at 1-800-831-3100, Option 5, or worldwide at 1-402-390-1651 for assistance. They will connect you with the Fam-Tastic Rate Assistance line to change the name on your existing reservation(s).

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Please contact one of the Customer Engagement Centers via http://www.marriott.com/help/global-phone-reservation-numbers.mi, and ask to be transferred to the Fam-Tastic Rate Assistance line and a specialist will help you add/change your special request(s).

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You may add/cancel room nights and make any other changes to your reservation via www.marriott.com/travelagents. Cancellations made via the mobile app will not be reported back to your Hotel Excellence! account, therefore impacting your ability to make a future Fam-Tastic reservation at the same hotel. If you experience challenges or need assistance, please contact one of the Customer Engagement Centers via http://www.marriott.com/help/global-phone-reservation-numbers.mi, and ask to be transferred to the Fam-Tastic Rate Assistance line and a specialist will assist you.

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You may change the arrival/departure dates on your reservation via www.marriott.com/travelagents. If you experience challenges or need assistance, please contact one of the Customer Engagement Centers via http://www.marriott.com/help/global-phone-reservation-numbers.mi , and ask to be transferred to the Fam-Tastic Rate Assistance line and a specialist will assist you.

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Visit www.marriott.com/travelagents to access the Fam-Tastic booking page. Check availability for the location of your preference at the Fam-Tastic rate. If you can book at the Fam-Tastic rate, you will need to cancel your original reservation.  Please make note of your original reservation’s cancellation policies.

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Yes. To maintain Fam-Tastic benefits for stays arriving after March 31, 2022, you must complete the Continuing Education 2022 training requirement.

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The 2021 Fam-Tastic benefits were extended through March 31, 2022. If you did not qualify for 2021 benefits and would like to book a Fam-Tastic stay prior to April 1, 2022, you must complete the Commitment to Clean training module to access the Fam-Tastic booking page.

Travel Agent Rate

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The Travel Agent rate is a discount for all active accredited travel agents (I.e., valid IATA, ARC, CLIA or TIDS) to thousands of Marriott hotels worldwide to experience our brands. The Travel Agent rate is yieldable and subject to availability.

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Please follow these steps to access the Travel Agent rate:
1. Log in to www.Marriott.com/travelagents.
2. Click on “Promotions”, select “Travel Agent Rate Search”
3. A booking widget will appear on the screen for you to continue to search and book.
 

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All active accredited travel agents with a valid ARC/IATA/IATAN/TIDS/CLIA number will be eligible to book the Travel Agent rate.

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A maximum of 2 rooms per stay may be booked by an active accredited travel agent at the Travel Agent rate.