Marriott’s Hotel Excellence!

Marriott’s Preferred Travel Agency Program

Marriott’s Preferred Travel Agency (PTA) program provides accredited travel agencies with a Preferred (10%) commission for all transient commissionable bookings made across Marriott’s portfolio of brands worldwide. This program was instituted in 1999 and has two criteria:

  1. An agency owner or manager must electronically agree to the Preferred Travel Agency commitment.
  2. Have at least one qualified travel advisor for each IATA/ARC/IATAN/TIDS/CLIA number. To be a qualified advisor, the advisor must complete the following:
    1. Hotel Excellence! Core and current year's Continuing Education training.
    2. Update or confirm their profile in Hotel Excellence!.
    3. Travel advisors in the US must have a valid IATAN VER or CLIA EMBARC ID.

Agencies that do not fulfill the criteria outlined above will receive Marriott’s Standard commission of 8% until such time as the Preferred Travel Agency criteria is met. Preferred commission will be paid starting from the date the agency satisfies the requirements. Rebates are not allowed.

Design Hotels, Homes & Villas by Marriott and The Ritz-Carlton Yacht Collection do not currently participate in the program.

Travel Agency owners/managers can view their agency’s status at any time by logging in to their Hotel Excellence! Dashboard . From the dashboard, agency owners/managers can view how many qualified graduates each agency IATA/ARC/CLIA/TIDS number has, view/sign the annual Preferred Travel Agency commitment and check whether their agency is Preferred or Standard with Marriott.

Marriott’s Hotel Excellence! Training Program

Marriott's acclaimed Hotel Excellence! (HE!) training program helps professional travel advisors navigate the ever-changing hotel industry landscape and be better informed to help their clients choose hotels that best suit their needs and style. The program features micro-learning modules on a streamlined technology platform to allow travel advisors to customize their learning journey in a flexible and convenient format.

The training is available in 10 languages: English, French, German, Italian, Japanese, Mandarin, Portuguese, Russian, Spanish and Turkish.

Read the FAQs for more information.